RFID Event Management Solutions
Improved customer service, tighter security, upselling and prepayment options

Enhanced VIP customer service for stronger corporate relationships

As the nation’s leading companies re-assess their corporate sponsorships, it makes sense to offer both targeted demographics and superior customer service. Stark EM gives you RFID’s key operational advantages over barcoding, along with the ability to track and analyze VIP and patron activity more effectively, for concierge-level customer service, upselling opportunities and stronger corporate relationships.

With no line-of-sight restrictions or manual data entry requirements, Stark EM automates your data tracking and eliminates user error. This frees your event personnel to offer a higher level of individual attention for better customer service, both at the VIP and patron levels.

Customized turnkey RFID integration

Your turnkey RFID event management solution begins with an on-site assessment and evaluation of your operating environment and IT infrastructure, reviewing traffic patterns, the relative popularity of your amenities and how our customized RFID software can improve your asset management and customer service. If your customer service representatives and corporate relations specialists spend too much time in non-value adding activity, or dealing with a lack of real-time updates, we can recommend placement of RFID interrogators and a combination of fixed and handheld computers.

Stark EM integrates RFID asset tracking and management with your IT infrastructure, combining our customized RFID software with hardware and smart tags (you print and encode tags for VIP and patron badges or wrist bands with up to 96 bits of product information). These RFID tags or wrist bands can tie into patron kiosks, to give badge upgrades and increased event access the convenience of self-service. Stark EM’s customized RFID tags work with credit cards to support prepayment and loyalty programs, upgrades and merchandising.

Database mining for program development and relationship building

We configure your Stark EM solution for real-time RFID people tracking and the ability to segment your target markets more effectively. You can give prospective corporate sponsors much more detailed, accurate breakdowns of your event traffic, showing them how to leverage their brands more effectively, while making sure that your sponsors and their guests enjoy highly personalized attention before, during and after the event. Stark EM can generate detailed VIP asset profiles, for upselling and improved relationship management.

Give your visitors something to talk about

Stark EM integrates customers with social media and mobile apps, to help build brand consideration and preference within on-line communities, and raise your profile within your target markets.

For more information on how your turnkey Stark EM integration will improve the VIP event experience, support patron upgrades and increase customer satisfaction, contact us at 864.232.9773 or via email.